Services

If you are an equipment provider or you own your equipment

The following is just a sampling of the services we offer to help give you the best Voice and Data support possible. Just let us know what you need and we will find a way to help you.  And if we can’t we will help you find someone that can.

Let us help support you during your busy times or in area’s you do not yet cover giving your customers the support you want them to have.

The below services are offered on a 24X7 365 days a year globally:

System Installation and Maintenance Support

We service and install most brands such as Avaya, Cisco, NEC, Avaya/Nortel, Siemens and Shortel, to name a few. We are also authorized resellers for local and long distance providers.

  • We provide total or limited support which ever you prefer for installing new systems or upgrading existing systems.
  • MAC activity Moves/Adds and Changes.
  • Remote support Engineering support
  • Customer user training on phones or system administration of a new system.

We can give you status reports to insure we are doing everything possible for you.

To meet your expectations we continuously audit our technician’s performance to ensure they are meeting all of your needs.

System Design Support

We specialize in the Avaya/Nortel products, for both Voice and Data communications equipment. We can offer you support in designing all of the Enterprise Voice and Data products, both large and small, for most of the major equipment manufactures.

System Design and Engineering is not just putting a bunch of equipment together based on averages. It also involves gathering information from many levels of an organization.

Some of the tasks that we perform in the Design and Engineering process are:

  • Perform a site survey of your current system hardware and locations.
  • Perform an analysis of your Telco/Carrier services
  • Applications Inventory
  • Review of the current cable plant
  • Review current Service and Operational issues.
  • Final presentation with recommendations.

CSG Solutions offers you a complete communications solution with one of our great Business Partners. We can connect you with every aspect of your network making sure that all the pieces work together seamlessly.

Project Management

With our experience in the Communications Industry, CSG can provide you with qualified installation and project management supervision. We can manage your project from start to finish.

  • Provide all project plans tracking the project from start to finish.
  • Conduct all meetings.
  • Ensure the work is completed in a timely manner.
  • Make sure the work is performed in a clean and professional manner.
  • Review all orders for correct pricing and inventory control.
  • Provide accounting for all equipment used.
  • Ensure all equipment not used is returned and credited back.
  • Upon completion of the project, provide all documentation and records.

Management of your Communications Equipment and RFP support

As a user of today’s technologies understanding and managing your communications needs with today’s technology can be an overwhelming task. We can help you mange those needs and at the same time keeping your costs down and freeing you up to run your business.

In the ever changing world of communications, having a support company that meets or exceeds the current technology demands requires experience. Our teams of communications experts offer you the expertise in technical design and support for you our customer.

Some of the Managed Services include:

  • Manage your adds/moves/changes, of your communications equipment
  • Provide a Request for proposal to equipment suppliers
  • Evaluate proposals from Service Partners to provide state-of-the-art services
  • Manage your current vendor insuring things such as proper billing and support
  • Management of domestic and international long-distance services

Carrier Services

We are an authorized reseller of local and long distance providers from a simple 1FB to a full T-1.
We manage the carrier relationship for you, providing you with better support and value and giving you direct access to your Provider leaving you with more time to run your business.

We can provide Audits of your existing facilities and make recommendations if any are needed.